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Shipping Information

 

Delivery Information

At present we only deliver to customers in mainland UK and Northern Ireland.

We aim to ship your order within 24 hours and the majority of orders should arrive at the delivery address within 3 working days.

Please ensure there is someone at the delivery address to sign for your delivery.

Delivery is free for all orders that total over £50 (excluding VAT).

For orders under £50 (excluding VAT) a Packaging & Carriage charge will be added of £4.50.


Returns Policy



Short, Incorrect or Damaged Deliveries:



In the event that goods have been incorrectly picked or damaged in transit, we of course apologise sincerely and kindly ask that you notify us within 3 days of receipt of goods.

You may email us on info@wago.ltd.uk or by using the form on the 'Contact Us' page. Please give your order reference number and a brief description of the fault.

We will arrange collection via UPS and notify you of their intended date of collection. We also, of course, will send you a replacement item as soon as possible after an inspection of the return or shortage investigation.
With regret, we cannot accept claims after this period.



Unwanted or Incorrectly Ordered Items



Customers in the European Union have the right to withdraw from the purchase of an item within seven working days from the day after, the date the item is delivered. This only applies to unopened items in their original, sealed packaging.

Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange after these seven days, or if they have been used or removed from their original packaging.
Upon inspection the sale will be credited less the initial carriage charge of £4.50